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e-CRM

 

Nothing is more critical in today’s competitive self-storage environment than Customer Relationship Management (CRM) – the process of tracking inquiries and leads, converting them into reservations and rentals, and maximizing the value of every customer. That’s why top operators are choosing e-CRM – designed specifically for the self-storage industry, with multi-facility operators in mind.

With input from industry-leading operators, we have created an advanced CRM module in the self-storage industry, allowing operators to manage their customer interactions – from inquiry through move-out – all via a web-based software program that’s easy to use. e-CRM is a flexible, all-in-one solution that gives your business advanced call center functionality, allowing managers to do what they do best – focus on customers.

Features
  • Interfaces to leading phone systems, call center systems, etc.
  • Tracks inquiries, reservations, marketing campaigns, and more
  • Fully integrated with Self Storage Manager, including centralized database for all locations, with complete customer history
  • On-demand access to a variety of management reports and analytics
  • Fully integrated e-mail campaign feature, with superior capabilities
Benefits
  • Eliminates the need for costly off-the-shelf or monthly fee-based applications, custom interfaces, and specialized training
  • Seamless functionality, with 24x7 access to customer database by call center, on-site, and corporate employees
  • Allows staff to keep in touch with prospective, active, and inactive customers
  • Ability to take payments, manage collections, and handle customer-related incidents from any location
  • Easy to implement – easy to use
 
Please contact us to answer any questions you may have, or to schedule an online demo.