BLUE BELL, PA, December 21, 2015 - E-SoftSysTM, Total Solutions Provider for the self storage industry, today announced that Storage Investment Management, Inc.TM (SIMI), a full service property management and consulting services company operating mostly in the north eastern US with 25 facilities has successfully converted over from their legacy system to Self Storage ManagerTM (SSM), the enterprise management software from E-SoftSys.
"We have just completed the transition to the Self Storage Manager platform and are very pleased with the availability and flexibility from their support team. Our managers are finding the software easy to use and are adapting quickly. We are looking forward to implementing the additional modules available to enhance our business operations" said Charlie Fritts, CPM Chief Operating Officer of Storage Investment Management, Inc.
According to Bob Barzelay, Director of MIS at SIMI, “The conversion of our existing software to Self Storage Manager involved the data from 25 properties. I have been involved in multiple conversions over the last 23 years and the conversion process to Self Storage Manager was executed very well. The schedule was followed without interruption or conflict. The communication between me & the support & conversion staff was open & fluid. I was very pleased with the post conversion results with regard to the completeness & correctness of the customer accounts. We are off to a good start with this new business venture and I look forward to a long & satisfying partnership.”
Commenting on the successful implementation, Kat Shenoy, President & CEO of E-SoftSys mentioned, “We are very pleased to welcome SIMI to our rapidly expanding client base. The implementation of SSM at SIMI is yet another example of a Top Operator that has placed their trust in E-SoftSys products and services. Our past experience with similar Top Operator implementations and our ability to quickly implement a complete suite of products including e-CRM, Online Rental and Customer Portal was extremely helpful in ensuring a successful transition of 25 SIMI sites to our platform within one month of signing the agreement. We will continue to improve our products based on input from our customers and leverage new technology to develop innovative solutions that reduce costs, increase revenue and improve customer service for our client base.”
E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators with e-Signature and Digital Storage of Leases; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact & Truck Reservations and with an optional module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc..; SSM Text Messenger: A cloud based automatic payment reminder and payment collection system designed to reduce the managers time on collection calls; Customer Portal: – A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Other Modules INSOMNIACTM Kiosk Interface, Online Reservations, Rentals & Payments, PayNearMeTM, Storage TreasuresTM, QlikViewTM Business Intelligence and Analytics Interface, Customer Survey, XPS, iPadTM/Tablet-based Site Walk Through and Audit module, and more.; Lead Aggregator Interface - CubeSmart®, SparefootTM, USStorageLocatorTM, USstoragesearch.comTM; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.
Storage Investment Management, Inc., or more popularly known as SIMI, is a full service property management and consulting company since 1988. An owner-operator, fee manager and consultant in the self-storage industry, SIMI currently manages 25 properties in the Northeast. SIMI offers complete management services that include market analysis, strategic rental pricing, complete daily operations, personnel recruiting, training and supervision, monthly financial statements, accounts payable, customer service, operations manual and supervision. In addition SIMI also offers a full scope of consulting services including Market Feasibility Studies, Analysis of Underperforming Properties, Review of Site Design and Unit Mix, and Facility Evaluation including Income, Marketing, Expenses, and Personnel. For more information on their management and consulting services please visit their website at www.simi.org.
BLUE BELL, PA, November 23, 2015 – E-SoftSysTM, developer of Self Storage Manager ™(SSM) – one of the leading management software programs for the self-storage industry, announced today the deployment of the Text Messenger module for American Self Storage, one of California’s oldest and most respected self-storage companies with over 13 large storage facilities. SSM Text Messenger is a cloud based collection system designed to reduce the time store managers spend on collection calls. SSM Text messenger is an automatic payment reminder and collection system, which integrates with Self Storage Manager (SSM) management software and improves cash flow through higher conversion rates compared to email, direct mail or collection calls. According to Sandra Reiling, Vice President of Operations, American Self Storage, “We are getting very positive feedback from our customers, as this module sends SMS payment reminders and past due alerts to our customers so that they can pay for their units on time and avoid late fees. This has definitely increased the quality of customer service and also it is reducing the time managers spend on making collection calls. This is yet another innovative module from E-SoftSys and we are pleased with the fact that E-SoftSys continues to introduce new features and modules at a rapid pace.”
Some of the key features of the SSM Text Messenger module are:
According to Kat Shenoy, President & CEO of E-SoftSys, “We are pleased with the excellent results achieved by American Self Storage and are certain that operators of all sizes will be able to benefit immensely from the SSM Text Messenger module. We will continue to enhance the module based on feedback from American Self Storage and other customers. In the past 12 years we have introduced several advanced features and modules to the self-storage industry at an affordable cost. This is yet another module from E-SoftSys that helps multi-facility storage operators increase cash flow, improve customer service and reduce costs.”
About American Self Storage
American Self Storage was started by Dennis Peterson in 1985. At that time he was a Certified Property Manager and running a large asset management firm with assets over $50 million. His first facility was in Paso Robles, California. It was named American Self Storage because of Dennis’ Marine background and Vietnam War experience as a Purple Heart decorated combat command officer. All things “American” is important to his operation. He believes in the importance of hard work and top notch managers to help assist you in the self storage process.
BLUE BELL, PA, May 12, 2015 – E-SoftSys LLC, a Total Solutions Provider for the self storage industry, announced today that Storage Solution, LLC, owner-operator of 5 self storage facilities in California has successfully migrated to Self Storage Manager (SSM), the enterprise management software from E-SoftSys.
According to Pam Domingue, Owner of Storage Solution, LLC, “The very word software conversion conjures up a lot of mixed reactions from any self storage facility owner. Any conversion does bring a few challenges such as getting our staff to adapt to a new system, conversion downtime, ensuring the new management software talks to other systems and much more, which was holding back our plans on implementing any changes. However, after a lot of deliberation, we finally decided on converting over to Self Storage Manager, which not only had all the essential features that we needed for our ongoing operations but also offered several new features which would help in the future growth of our business. I am pleased to state that the entire migration process was very smooth and we were able to convert all our sites with minimal downtime. E-SoftSys assigned to our account a dedicated team, led by a senior project manager to facilitate smooth implementation at all 5 sites and made certain that all our store managers were well acquainted with navigating through the new software very quickly. The team at E-SoftSys did a great job in ensuring that all our 3rd party interfaces including the gate system, ADS mailing interface, credit card processing, lead aggregator interface such as Sparefoot, Storage.com etc. worked fine from day 1. They also worked very closely with our website company to ensure a seamless integration and made sure that we did not have any downtime for our tenants to pay online or access their account on the customer portal. We are also very pleased with the prompt support that we received from all members of the E-SoftSys team and are happy to note that their support team is available 24x7 to answer our questions immediately. I will be happy to recommend Self Storage Manager at any time to other multi-facility self-storage owners.”
According to Kat Shenoy, President & CEO of E-SoftSys, “We are delighted to welcome Storage Solution, LLC to our rapidly expanding customer base and look forward to a long lasting association with them. Our strong expertise in incorporating the latest technologies into our products and our ability to provide cost effective solutions is making it easier for several multi-facility self storage operators across the globe to convert to Self Storage Manager. We will continue to enhance Self Storage Manager by constantly adding new features, provide superior customer service and offer the ultimate flexibility to our customers to interface Self Storage Manager to any third-party applications or services they choose.”
E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators with e-Signature and Digital Storage of Leases; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact & Truck Reservations and with an optional Call Tracker module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; SSM Text Messenger A cloud based automatic payment reminder and payment collection system designed to reduce the managers time on collection calls; Customer Portal A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Other Modules INSOMNIACTMTM, Storage TreasuresTM, QlikViewTM Business Intelligence and Analytics Interface, Customer Survey, XPS, iPadTM/Tablet-based Site Walk Through and Audit module, and more.; Lead Aggregator Interface CubeSmart®, SparefootTM, USStorageLocatorTM, Storage.comTM, StorageFrontTM, USstoragesearch.comTM; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.
About Storage Solutions, LLC
Storage Solution, LLC is family-owned business operated by Pam and Jack Domingue. Their mission is to make renting a storage unit a hassle-free and enjoyable process and strongly believe in their motto – “Why store with the rest when you can store with the best!” The Domingues also have various philanthropic interests and always believe in giving back to the surrounding communities and charities. Each month, they donate $.50 per unit per storage facility to Kure It Cancer Research as well as $5.00 per unit move-in to Susan G. Komen for the Cure. For more information please contact Pam Domingue at (714) 374-2570 or visit their website at www.storagesolution.com.
BLUE BELL, PA, January 21, 2015 – E-SoftSysTM, developer of Self Storage ManagerTM (SSM) – one of the leading management software programs for the self-storage industry, announced today that A1 Self StorageTM, one of California’s oldest and most respected self storage companies with over 40 locations has achieved over 600 rentals within 6 months of implementing the SSM Online Rental module.
According to Brian Caster, President and CEO of A-1 Self Storage, “Within 30 days of launching the online rentals we received over 100 rentals from our website and for the past 6 months we have been receiving an average of 100 online rentals per month. Using the user-friendly online interface our customers can now rent units at their convenience, without the need to visit the rental office. With the positive results achieved in the first 6 months itself, we are confident that Online Rental interface will further improve our revenues across all our locations in the coming months. This is yet another innovative module from E-SoftSys and we are pleased with the fact that E-SoftSys continues to introduce new features and modules at a rapid pace.”
Some of the key features of the Online Rental module are:
According to Kat Shenoy, President & CEO of E-SoftSys, “We appreciate the valuable input provided by A-1 Self Storage management team during the implementation of the Online Rental interface, which has helped us to further improve the module. In the past 11 years we have introduced several advanced features and modules to the self-storage industry at an affordable cost. This is yet another module from E-SoftSys that helps multi-facility storage operators increase revenue, improve customer service and reduce costs. We are pleased with the excellent results achieved by A-1 Self Storage and are certain that operators of all sizes will be able to benefit immensely from the SSM Online Rental interface.”
About A-1 Self Storage
A-1 Self Storage is the Self Storage division of the Caster Companies, a third generation family owned company headquartered in San Diego, California. The Caster Companies specializes in acquisitions, development and management of A-1 Self Storage, and other commercial properties in California. Their Real Estate Portfolio includes over 4 million square feet in real estate properties, including over 45 self storage locations. They have plans to open more locations in the future. For more information, contact A-1 Self Storage at 800-219-8979 or visit their website at www.a1selfstorage.com.
Blue Bell, PA, January 20, 2015 – E-SoftSysTM, a Total Solutions Provider for the self-storage industry, announced the release of Version 4.5 of Self Storage ManagerTM, one of the leading management software programs for the self-storage industry and e-CRMTM, a fully integrated Customer Relationship Management module. The new versions of Self Storage Manager and e-CRM are developed using the latest .Net technologies with the SQL Server 2012 backend database.
The user interface of the Self Storage Manager (SSM) application has been redesigned with modern look and feel and has been fully optimized for quicker loading of the pages over the web. The new version is also compatible with all leading browsers such as IE, Safari, Firefox, Chrome and can be accessed from mobile devices such as iPads and Android tablets. Additionally, the new version of SSM incorporates EMV, Chip and Pin based credit card processing, well ahead of the scheduled deadline of October 2015 announced by major credit card issuers. Furthermore, with the incorporation of e-signature and digital storage of leases for both walk-in and online customers, storage operators can now move to a completely paperless environment. Some other features include the RPost integration to send registered emails, integration with Text messenger module to send out payment reminders and past due SMS alerts to tenants, link to Customer Satisfaction Survey, increased security and much more.
According to Kat Shenoy, President and CEO of E-SoftSys, “The release of Version 4.5 is a further confirmation of E-SoftSys commitment to keep our software product lines updated with the latest technologies and bring technology similar to what is implemented by REITs to small, mid-size and large operators at an affordable cost. We have invested thousands of hours in the research, development, testing and certification of the new version. Being a Member of the Microsoft Partner Network, we had the additional benefit of getting advice from Microsoft technical experts during the implementation of the latest Microsoft technology in to SSM and e-CRM. We have also taken input from the SSM Product Advisory Committee consisting of several Top Operators while incorporating product enhancements. The new version is now available for storage operators in the USA and Canada and will be released to storage operators in South America, Europe, Middle-East and Asia Pacific in the second quarter of 2015.”
Canadian Mini-Warehouse Properties Company (operating as Public Storage Canada), manager of 50 plus Public Storage branded locations across Canada is one of the first SSM clients that has upgraded to Version 4.5. According to Aaron Mullally, Vice President of Operations of Public Storage Canada, “We are very pleased with the various features added to the new version of Self Storage Manager. Being a fairly large multi-site operator, it is imperative that we gain instant access to some vital information across multiple sites at any given time. With the upgrade to the 4.5 version, we are able to generate various reports across multiple sites much faster and also experience much faster performance throughout the entire application. E-SoftSys has once again demonstrated their commitment to meet our expectations and their ability to keep up with the constantly changing trends in the Industry. We are also very happy by the approach taken by the E-SoftSys team in their meticulous planning and ensuring a smooth roll out as well as providing us with excellent support round the clock during the entire process of the upgrade to their latest version.”
About Public Storage Canada
Canadian Mini-Warehouse Properties Company is the manager of 50 plus Public Storage® branded locations across Canada. As Canada’s Self Storage Leader, these Public Storage branded properties offer self-storage, car storage, boat & RV storage, and commercial storage with locations across Ontario, Quebec, British Columbia, and Alberta. For more information, please contact 1-905-677-0363 ext. 291.
John Rohan, Account Manager (Sales)
800-469-1740 x 1
Self Storage Manager
Blue Bell, PA 19422
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