Providing excellent Customer Support is not just an important task for us, but the very essence that drives our success - as your success is our success.We have a proven track record of delivering superior customer service to all our customers for ensuring that their storage facility operations run swiftly.
You can reach our support team easily at any time via phone, email, online chat or through your customer Helpdesk account. Our support team is staffed with people who have staffed with professionals who have excellent knowledge on the various functionalities of the product and will be happy to assist you in a professional and courteos manner and respond to any questions that you may have.
Our Support team is avaialable 24x7 and can be reached via the following:
Phone Support :
For immediate support assistance, please contact our support team at the following numbers
Direct Line: 267-460-4162
Toll Free : 1-800-469-1740 ext 3
Email Support :
Please direct all support questions via email to firstname.lastname@example.org
and a member of our support team will respond at the earliest.
24x7 Online Helpdesk :
All our customers can log in at any time to our Helpdesk System to log in tickets on any issues, request enhancements to the product or to chat with our engineers for instant support or to access the Self Storage Knowledge base on the commonly asked questions on the Self Storage Manager program.
Training Videos :
If you are an existing Self Storage Manager customer using the enterprise version, please contact our support team to get access to the details of our interactive computer based tutorials. With over 300 videos, you can educate and train yourself and others in your company on the various functionalities of Self Storage Manager and other modules.