SSM

“As an early adopter, we've had the opportunity to provide feedback during its initial rollout, and we've been truly impressed with its performance. This system perfectly aligns with our commitment to providing modern convenience and top-tier security, allowing our customers the flexibility to manage their payments on their own schedule.”

Mikki Womack Eldridge

COO
Stor-All Storage, USA

“We had heard many positive things about SSM Cloud within industry circles, especially regarding its continually evolving product suite and growing ecosystem of third-party integrations. Their professional approach ensured a smooth conversion process, and their support team—available seven days a week—promptly addressed any open items. We’re particularly excited to leverage their built-in business intelligence tools to drive smarter decisions and further enhance our tenant experience.”

Paul Broaddus

President
My Garage Self Storage, USA

“We needed comprehensive management software to overcome the limitations of our legacy system. The transition presented a unique challenge, as some of our staff had been using the old system for over a decade, with processes built around it. The SSM team supported us at every step, providing separate training sessions for our home office team and location managers. Throughout the early stages, they were consistently present, making the process smoother for each facility as it transitioned to the SSM platform. One of the most significant improvements with SSM has been its integration with third-party vendors. We now have greater online capabilities and increased call center capacity, allowing tenants to reserve, rent, pay, and update their information-all without needing to speak directly with a manager.”

Don Walker

Operations Manager
Neighborhood Self Storage, USA

“As we launch Anytime Storage Property Management this year, this partnership with Self Storage Manager, Inc. plays a crucial role in supporting our expansion into third-party management. The robust platform provided by SSM empowers us to enhance our operations, provide superior customer insights, and drive future growth. The professionalism and expertise demonstrated by the Self Storage Manager team throughout this process have been exceptional, and we look forward to continuing our collaboration to modernize and scale our business.”

Adam Wagner

President
Anytime Storage, USA

“We found SSM Cloud to be a powerful enterprise platform that would help us improve our internal operational efficiencies, maximize revenues, and deliver a better customer experience for our tenants. With a well-defined implementation process and conversion plan, the SSM team was able to complete the rollout of the SSM Cloud to all our facilities within a few weeks and ensured smooth implementation of integrations with all our other third-party vendors. We appreciate the professionalism and flexibility demonstrated by the SSM team during the entire migration process and a well-run conversion.”

Tim Springer

Founding Partner
AVAD Capital, USA

“SSM’s ability to listen and their willingness to enhance and customize the software to meet our specific requirements made a big difference during the software selection process. We are highly impressed with the various features and third-party integrations that SSM Cloud offers and the customer centric approach of the entire SSM team.”

Noah Mehrkam

President and CEO
Self Storage Plus, USA

“We are delighted with the successful installation of the SSM Cloud platform across all our facilities, as our business operations rely heavily on technology. We needed to team up with a strong partner willing to work with us to deliver a platform that enhances our customer's experience while supporting our existing proprietary operations technology and other third-party suppliers. SmartStop has always been on the leading edge of technological innovation in the self-storage sector. As a partner, Self Storage Manager aligned with our strategic initiatives and stood out among the many options in the market, fulfilling our expectations in the design and implementation.”

H. Michael Schwartz

Chairman and CEO
SmartStop, Canada

“We are very pleased with the various features added to the new version of Self Storage Manager. Being a fairly large multi-site operator, it is imperative that we gain instant access to some vital information across multiple sites at any given time. With the upgrade to the 4.5 version, we are able to generate various reports across multiple sites much faster and also experience much faster performance throughout the entire application. Self Storage Manager has once again demonstrated their commitment to meet our expectations and their ability to keep up with the constantly changing trends in the Industry. We are also very happy by the approach taken by the Self Storage Manager team in their meticulous planning and ensuring a smooth roll out as well as providing us with excellent support round the clock during the entire process of the upgrade to their latest version."

Troy McLellan

President & CEO
Public Storage, Canada

“With the large portfolio of over 100 facilities that we manage, technology is one of the most crucial elements to run our day-to-day operations successfully. For any large operator, converting from one property management software to another is a herculean task as there are multiple integrations involved and it requires a strong technology partner who understands the various complexities involved in the transition. We are pleased that we chose SSM and converted to their management software. The SSM team demonstrated exemplary professionalism during the entire migration process and worked very closely with the Devon team to ensure smooth conversion of all our properties without any downtime. Their willingness and ability to develop custom reports and custom features quickly to meet our unique requirements has been a huge plus.”

Kenneth Nitzberg

Chairman and CEO
Devon Self Storage, USA

“The SSM team has not only assisted our IT team to quickly develop our in-house kiosk and web applications by integrating to SSM through their advanced API, but they also delivered a number of enhancements to their API at a rapid pace to meet our requirements of complete remote management of unmanned self-storage facilities. Additionally, they have also developed several advanced business intelligence templates, which is helping us to make informed decisions on strategic business matters, by quickly analyzing data on current and historical performance and anticipate future trends. Lastly, but not the least in this industry where 3rd party integrations have become the norm, the SSM team is working very closely with our other technology partners who provide merchant processing, call center services, mailing services, late and lien processing, insurance services, etc.”

Chuck James

COO
SpareBox Storage, USA

“Within 30 days of launching the online rentals we received over 100 rentals from our website and for the past one year we have been receiving an average of 500 online rentals per month. Using the user-friendly online interface our customers can now rent units at their convenience, without the need to visit the rental office. With the positive results achieved in the past one year, we are confident that Online Rental interface will further improve our revenues across all our locations in the coming months. This is yet another innovative module from Self Storage Manager and we are pleased with the fact that Self Storage Manager continues to introduce new features and modules at a rapid pace.”

Brian Caster

President
A-1 Self Storage, CA

Testimonials