Testimonials

“Within 30 days of launching the online rentals we received over 100 rentals from our website and for the past one year we have been receiving an average of 500 online rentals per month. Using the user-friendly online interface our customers can now rent units at their convenience, without the need to visit the rental office. With the positive results achieved in the past one year, we are confident that Online Rental interface will further improve our revenues across all our locations in the coming months. This is yet another innovative module from Self Storage Manager and we are pleased with the fact that Self Storage Manager continues to introduce new features and modules at a rapid pace.”

Brian Caster
President,
A-1 Self Storage, CA

“Their dedicated team approach, with access to their top executives at all times, along with their 24x7 customer support, sets them apart from all the software providers we’ve used or looked at. We’ve done four management software conversions over the years and the conversion to Self Storage Manager has been quite easy, especially because of the resources available to us. We are very pleased with ease at which we were able to implement e-CRM at our call center and the Online Reservation and Payment functions.”

John R. Wolff,
Vice President/CIO of LAACO, Ltd., Storage
West Self Storage, CA

“We are very pleased with the various features added to the new version of Self Storage Manager. Being a fairly large multi-site operator, it is imperative that we gain instant access to some vital information across multiple sites at any given time. With the upgrade to the 4.5 version, we are able to generate various reports across multiple sites much faster and also experience much faster performance throughout the entire application. Self Storage Manager has once again demonstrated their commitment to meet our expectations and their ability to keep up with the constantly changing trends in the Industry. We are also very happy by the approach taken by the Self Storage Manager team in their meticulous planning and ensuring a smooth roll out as well as providing us with excellent support round the clock during the entire process of the upgrade to their latest version."

Troy McLellan
President & CEO
Canadian Mini-Warehouse Properties , Canada

“Our primary reason for seeking a next-generation solution was to simplify access to critical information about occupancy for each location from anywhere and at anytime. I’m on the run, concerned about server failures, and need to stay on top of my constantly expanding business geography. Self Storage Manager, Enterprise Edition, has proven to be the right product to do the job. Web-based access via Self Storage Manage has made life easier, and the e-Storage Online module that supports both online reservations and payment processing has allowed me to automate two of the most important aspects of running the business, I am thrilled with the solution, the training, and the can-do attitude of the team.”

Ray Bartolacci III
President
R.A.B. Management, PA

“SSM Text Messenger is a very beneficial asset for our organization. With Self Storage Manager’s Automated Text Messaging capabilities, my managers can reduce the time they spend on collection calls. With the Self Storage Manager’s Text Messenger module, I am able to adjust payment reminders that are sent out to my tenants.”

Sam Whitaker
CFO
Keylock Storage, ID

“I believe Self Storage Manager is the most complete management software in the industry with an advanced Revenue Management module and Business Analytics interface, and the flexibility to host the data on our own server. Self Storage Manager Architecture with a centralized database and local backup is unique, leading to enhanced performance and faster transaction speeds. Their customer support is excellent and their response time to enhancement requests and custom requests is quick and efficient. In this competitive market, Self Storage Manager has allowed us to compete effectively and streamline our operations. We currently leverage most of the interfaces they offer including the e-CRM module, QlikView Business Intelligence interface and Online Reservation and Payment interface. We have used Self Storage Manager for over 9 years and look forward to a continued and mutually beneficial association with Self Storage Manager.”

Todd Manganaro
President
ezStorage, MD

"We needed a comprehensive management software for our facilities to overcome some of the limitations of our legacy system. We decided to convert to Self Storage Manager which is feature rich and comprehensive. The conversion was done in a timely manner and on schedule. We are also happy with the prompt support that our team received during the entire transition period. Not many software companies can promise that type of personal support. We are looking to further improve our services to our customers using the suite of applications and integrations provided by Self Storage Manager."

Chad Bailey
Vice President
Ace Self Storage, CA

“After looking at multiple options and also what we heard in industry circles, we decided that Self Storage Manager was the right choice to improve our operational efficiencies and supporting our strategic growth plans,” said Jacob Pillemer, General Manager of Glacier West Self Storage. “We were impressed with the speed, scale and flexibility as well as the professional attitude demonstrated by all members of the Self Storage Manager team during the entire conversion process across all our locations. In addition, with Self Storage Manager’s comprehensive suite of applications, we are extremely confident that we will be able to deliver exceptional services to our tenants. Self Storage Manager customer service is far superior to anything we have experienced with other software vendors in the past.”

Jacob Pillemer
General Manager
Glacier West Self Storage, WA

“We evaluated other programs in the market and found Self Storage Manager to be comprehensive, very user friendly and well-suited for our requirements. We are pleased with the rich functionality, integrated CRM capabilities, and 24x7 technical support to name a few. The ability to enhance the product quickly and develop custom modifications to meet our unique needs made Self Storage Manager, the product of choice across all our locations.

We are particularly impressed with the enhancements to revenue management, lead tracking, drip campaigns, and management reporting and are very pleased that Self Storage Manager has also incorporated a number of our other enhancement requests. We are confident with Self Storage Manager’s ability to meet our evolving needs and we look forward to a long-term association with Self Storage Manager."

Michael Rolfes
Principal
Progressive Realty Partners, Inc., CA

“Two-way text messaging provides us with an additional way to communicate with our tenants, many of whom would much rather receive a text than a phone call or even an email. We now have an effective method for analyzing lead to rental conversion ratios.”

Brenda Morris
Project Manager
All Storage, TX