e-commerce for Self Storage | CRM by Self Storage Manager™

Nothing is more critical in today’s competitive self-storage environment than Customer Relationship Management (CRM) – the process of tracking inquiries and leads, converting them into reservations and rentals, and maximizing the value of every customer. Our e-CRM is designed specifically for the self-storage industry, with multi-facility operators in mind.

With input from industry-leading operators, we have created an advanced CRM module for the self-storage industry it allows operators to manage their customer interactions – from inquiry through move-out – all via a web-based program that’s easy to use. e-CRM is a flexible, all-in-one solution that gives your business advanced call center functionality, allowing managers to do what they do best – focus on customers.

Benefits

Eliminates the need for costly off-the-shelf or monthly fee-based applications, custom interfaces and specialized training
Seamless functionality, with 24x7 access to customer database by call center, on-site and corporate employees
Allows staff to keep in touch with prospective, active and inactive customers
Ability to take payments, manage collections and handle customer-related incidents from any location
Easy to implement – easy to use

Features

Interfaces to leading phone systems and call center systems
Tracks inquiries, reservations, marketing campaigns and more
Fully integrated with Self Storage Manager, including centralized database for all locations, with complete customer history
On-demand access to a variety of management reports and analytics
Fully integrated e-mail campaign feature with superior capabilities

To Know More About Call Tracker Click Here