Swivl, The Leading Self-Storage AI Assistant, Integrates With Self Storage Manager To Enhance The Tenant Experience

Blue Bell, PA, June 16, 2022 : Self Storage Manager, Inc., the global leader in cloud-based property management software for storage operations of all sizes, is pleased to announce a new technology partnership with Swivl, the leading conversational AI platform in Self Storage.

Self Storage Operators can now Provide a Seamless Online Reservation and Account Management Experience

With an industry leading natural language processing model, swivl’s AI chatbot can answer hundreds of questions regarding different self storage topics. Furthermore, it offers leads landing on a storage website visibility into nearby facilities, the operator’s available inventory, prices, and available discounts.

Designed for large and multi-facility self-storage operators, Self Storage Manager (“SSM”) offers features such as contactless rentals and payments, lead tracking and management, business intelligence and analytics and more.

Modernizing the Self Storage Customer Experience

The integration combines the AI chatbot and omnichannel experiences of the swivl platform with the property management capabilities of SSM through an application programming interface (API), allowing operators to provide a seamless online reservation and account management experience to consumers.

“Our goal is to find more ways to facilitate contactless transactions for self-storage operators by partnering with companies that offer advanced technology solutions. swivl’s integration with SSM demonstrates our willingness to work with the leading technology companies in the self-storage industry to easily integrate their applications with our property management software so that our mutual clients are able to leverage the best of breed technology solutions. This integration will allow SSM clients to increase revenue, improve customer service and reduce costs,” said Self Storage Manager, Inc.’s President, Rohan Shenoy.

The integration allows swivl to take a consumer’s experience to the next level by updating lead information directly on the property management software, book a reservation, provide location specific available inventory and pricing, and aid in managing a customer’s account. All the while, operators can still rely on their Store Managers or Contact Center agents to provide the human touch with a simple transition to a live chat experience.

“This is a highly anticipated integration among our mutual customers. It has been a pleasure to collaborate with the Self Storage Manager, Inc. team, as they’ve built such a top-notch product,” said Rodolfo Ramirez, Chief Operating Officer at swivl. “Now, operators can leverage the combined benefits of property-management and an always-available digital manager to increase their operational scale and reduce workload for site managers.”

About swivl

swivl augments operating teams to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Operators leverage swivl to power things like digital assistants, online self-service automation, website inventory recommendations, call center routing, and omnichannel experiences. swivl’s leading conversational AI platform averages an 80% automation rate, assisting 50,000 reservations across 2,500 Self Storage locations. For more information about swivl, please visit www.tryswivl.com

About Self Storage Manager, Inc.

Self Storage Manager, Inc., offers a complete suite of products and services that include Self Storage Manager™- Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal- A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific. For more information, please contact Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.