“The migration to Self Storage Manager (SSM) was seamless and quick due to their well-defined conversion process and the excellent teamwork between the SSM project team and our team. SSM Online Rental module is a wonderful tool, especially with the impacts of COVID-19 and it couldn’t have come at a better time. I would not hesitate in recommending SSM to other large operators that are looking for a comprehensive management software and excellent, hyper-responsive customer service.”

“Converting over 1000 self-storage facilities to another software is a massive project, especially when considering several of the integrations we have in place for 3rd party applications and in-house applications. The SSM team, headed by their President Rohan Shenoy, made the transition feasible by having a dedicated team to NSA, and meeting our deadline of migrating the NSA corporate-managed sites to the SSM Cloud application before year-end 2023, followed by the ...  Read moremigration of several NSA Pros sites. The SSM team worked very closely with NSA’s project team and performed all the migration related tasks including data conversion, verification, implementation, and 3rd party integrations efficiently. As part of the relationship we’ve built, NSA proactively brought forward multiple recommended improvements to SSM’s processes and customer experiences, and our teams worked together to co-create multiple large enhancements to their product, which have since been implemented. Both the NSA and SSM teams met regularly to review the status, discuss observations, and finalize plans. The collaborative approach allowed for the NSA team to get through observations quickly, and ensured any customization required by NSA was completed in a timely manner. I would recommend SSM Cloud to any large operator or REIT that is looking for an alternative to their current PMS.”