“We needed comprehensive management software to overcome the limitations of our legacy system. The transition presented a unique challenge, as some of our staff had been using the old system for over a decade, with processes built around it. The SSM team supported us at every step, providing separate training sessions for our home office team and location managers. Throughout the early stages, they were consistently present, making the process smoother for each facility as it transitioned to the SSM platform. One of the most significant improvements with SSM has been its integration with third-party vendors. We now have greater online capabilities and increased call center capacity, allowing tenants to reserve, rent, pay, and update their information—all without needing to speak directly with a manager.” said Don Walker, Operations Manager of Neighborhood Self Storage.” SSM carefully planned the conversion process, demonstrating their experience and expertise. Our communication with their team has been ongoing, and their prompt responses have been a hallmark of the experience. They have fully supported our efforts to ensure our managers achieve the level of understanding necessary for success. We’re excited to expand our operations further with the tools and features SSM provides. Their team has been highly receptive to our unique business needs, helping us configure system settings and rules to streamline follow-ups on forms and processes. SSM is a highly customer-oriented company that sets you up for success from the start. They work closely with you to enhance tenant services and empower your team to deliver the best possible experience. We would confidently recommend SSM Cloud to anyone.”